Who we are
Our website address is: https://pouchescanada.ca
PouchesCanada is committed to protecting your privacy and handling your personal information in a safe and responsible manner. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.
Information We Collect
When you visit or use our website, we may collect the following types of information:
- Personal information such as your name, email address, phone number, billing address, and shipping address.
- Account information if you create an account on our website.
- Order and transaction information, including the products you purchase and related payment details.
- Technical information such as your IP address, browser type, device information, and browsing activity on our website.
- Any information you submit through contact forms, account registration, checkout, or other interactions with the website.
How We Use Your Information
We may use your information for the following purposes:
- To process and fulfill your orders.
- To provide customer support and respond to your inquiries.
- To communicate with you regarding your orders, account, or requests.
- To improve our website, services, and customer experience.
- To detect fraud, protect website security, and comply with legal obligations.
- To send marketing or promotional communications if you have agreed to receive them.
Comments
If visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam.
An anonymized string created from your email address may be provided to the Gravatar service to determine whether you are using it. After approval of your comment, your profile picture may be visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images that contain embedded location data (EXIF GPS), as visitors to the website may be able to download and extract that data from images.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience and support website functionality.
If you leave a comment on our site, you may choose to save your name, email address, and website in cookies. These are for your convenience so that you do not need to enter your details again when leaving another comment. These cookies may last for up to one year.
If you visit our login page, a temporary cookie may be set to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, cookies may also be used to save your login information and screen display choices. Login cookies may last for two days, and screen options cookies may last for one year. If you select “Remember Me,” your login may persist for two weeks. If you log out, the login cookies will be removed.
If you edit or publish content, an additional cookie may be saved in your browser. This cookie contains no personal data and simply identifies the post ID of the content you edited. It expires after one day.
We may also use cookies to remember cart contents, support checkout functions, improve website performance, and enhance your shopping experience.
Payment Processing
Payments made on our website are processed through secure third-party payment providers. We do not store full payment card details on our servers unless explicitly stated by the payment provider integration.
Embedded Content from Other Websites
Pages or articles on this website may include embedded content such as videos, images, or articles. Embedded content from other websites behaves in the same way as if the visitor has visited the other website directly.
These third-party websites may collect data about you, use cookies, embed additional tracking technologies, and monitor your interaction with that embedded content, especially if you have an account and are logged in to that website.
Who We Share Your Data With
We do not sell, rent, or trade your personal information.
We may share your information with trusted third parties only where necessary to operate our business and website, including:
- Payment processors
- Shipping and delivery providers
- Website hosting and security providers
- Spam detection services
- Service providers that help us operate our website, store, and customer support
- Legal or regulatory authorities where required by law
If you request a password reset, your IP address may be included in the reset email.
How Long We Retain Your Data
If you leave a comment, the comment and its metadata may be retained indefinitely. This allows us to recognize and approve follow-up comments automatically instead of holding them in a moderation queue.
If you register for an account on our website, we store the personal information you provide in your user profile. You may see, edit, or delete your personal information at any time, except for your username. Website administrators can also see and edit that information.
We may also retain order and transaction data for as long as necessary for accounting, tax, legal, fraud prevention, administrative, and customer service purposes.
What Rights You Have Over Your Data
If you have an account on this site, have placed an order, or have left comments, you may request:
- A copy of the personal data we hold about you
- Correction of inaccurate or incomplete personal information
- Deletion of your personal information, where applicable
This does not include any data we are required to keep for administrative, legal, tax, or security purposes.
Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service.
Your information may also be processed by third-party service providers that help us operate our website and business. Depending on those providers, your information may be processed in Canada or in other jurisdictions where those providers operate.
Age Restriction
If this website offers products that are subject to age restrictions, it is intended only for individuals who are legally permitted to purchase such products in their province or territory in Canada. We may use age verification measures where required by law.
Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you may contact us at:
Email: info@pouchescanada.ca
Phone: +1 (604) 334-1311
Address: Canada